Client Care Administrative Assistant

We are looking for relationship builders and problem solvers for a full-time Client Care Administrative Assistant position. This role will require someone who cares and understands how to work with clients and solve the problems they face as employers every day. If you are a creative thinker who understands how to relate to people, then this job is for you!

This is a full-time position, centrally-located in the Kaka'ako neighborhood.

Hours

Full-time, Monday to Friday, 7:30am-4:30pm

Location

Honolulu, Oahu

Pay

$18 to $19 an hour

Responsibilities

• Answer, assess, direct/distribute, and assist all incoming calls to the call center.
• Provide excellent customer service to our clients and their employees.
• Prepare department meeting agendas and send calendar notifications.
• Assist with the upkeep of Sales and Accounting department records.
• Gain knowledge of operational transactions in order to respond to customer accordingly.
• Handle daily administrative tasks including but not limited to monitoring phone lines, performing email maintenance, printing, filing, and distributing mail.

Qualifications

• Previous customer service or administrative experience.
• Excellent verbal and written communications skills with strong phone etiquette.
• Proficient with Microsoft Word, Excel, and Outlook.
• Ability to solve problems efficiently and in a timely manner and utilize conflict resolution skills.
• Must be able to multi-task in a fast paced environment.