Member Relationship Specialist

A local credit union is seeking a Member Relationship Specialist to serve as the primary liaison between the member and the credit union. In this role, you will assist in all lending activities and provide a variety of transactional services to members of the credit union.

The ideal candidate will have lending experience in some capacity whether it be origination, processing or underwriting; other financial institution customer service and cash handling skills are preferred as well.

This is a full-time position with a Monday to Friday schedule and includes great benefits such as health insurance, matching 401(k), employee discounts, and much more.

Apply today for immediate consideration!

Hours

Full-time, Monday to Saturday, 8:00am-5:00pm

Location

Kailua-Kona, Big Island

Pay

$41,000 to $59,000 a year

Responsibilities

• Greet and welcome members and visitors.
• Provide prompt and efficient service when processing transactions.
• Provide account information and service-related information to members in person and over the phone.
• Respond to member's requests, problems, and complaints in a timely manner.
• Receive and respond to all loan inquiries regarding rates, terms, requirements and other loan features.
• Open new accounts and service existing accounts.
• Promote credit union products and services as appropriate.
• Maintain knowledge on all credit union products and services.
• Address account discrepancies in a timely and accurate manner.
• Perform other duties as required.

Qualifications

• High school diploma or equivalent required.
• Business school graduate with 1 year of related work experience.
• Minimum 2 years of work experience in a related field.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Strong communication (verbal, written, interpersonal) skills.
• Strong analytical, organizational, and problem-solving skills.
• Excellent active listening skills.
• Maintain high levels of confidentiality.
• Motivated, trustworthy, hardworking.