Benefits Assistant

Our client is seeking a Benefits Assistant to join their team and assist members with their 401(k) benefits by handling incoming member inquires, verifying member's eligibility for withdrawals, preparing reports, and processing payments.

The qualified candidate will be able to handle a high volume of incoming calls, possess excellent communication skills, and can handle and maintain sensitive data.

Apply today for immediate consideration!

Hours

Full-time, Monday to Friday, 8:00am-5:00pm

Location

Honolulu, Oahu

Pay

$20 to $21 an hour

Responsibilities

• Assist participants via phone calls and walk-ins.
• Follow up with participants for missing or incomplete information. 
• Assist participants with completion of benefits applications.
• Input participant's information in database.
• Search for missing participant information quarterly.
• Verify participant's eligibility for benefit withdrawal.
• Review and process death benefits to beneficiaries.
• Review uncashed checks, mail out notification letters, and reissue payments.
• Scan and file documents.
• Process incoming mail and outgoing follow up letters/cards.
• Process benefits applications and payments.
• Locate beneficiaries of deceased participants and send correspondence.
• Perform other duties as assigned.

Qualifications

• Must have a high school diploma.
• Knowledge of HIPPA policies.
• Strong communication (verbal, written, interpersonal) skills.
• Strong analytical, organizational, multitasking and problem-solving skills.
• Ability to work individually and in a team setting.
• Ability to handle confidential information.
• Motivated, reliable, hardworking.
• Ability to pass background check upon hire.