If you are looking to continue your professional growth in the technical field, consider joining a well-established kama'aina company. The Help Desk Specialist will provide technical assistance and support to end-users with hardware, software, and network-related issues. You will report to the Senior Network Engineer and work closely with other members of the IT team to provide excellent support to end-users.
The ideal candidate will have at least 3 years of experience in IT support, strong problem-solving skills, and excellent communication abilities.
This is a full-time, in-house opening at our Honolulu headquarters, centrally located in the Kaka'ako neighborhood.
Hours
Full-time, Monday to Friday, 8:00am-5:00pmLocation
Honolulu, OahuPay
$50,000 to $60,000 a yearResponsibilities
- Provide technical support to end-users via phone, email, or chat in a timely and professional manner.
- Diagnose and troubleshoot complex hardware, phone, and network-related issues for end-users.
- Document, support, and troubleshoot issues related to our phone system.
- Develop and implement solutions to technical problems to minimize downtime and improve end-user experience.
- Collaborate with other IT staff to identify and implement improvements to the IT infrastructure.
- Maintain accurate records of support requests and resolutions in a help desk ticketing system.
- Provide training and support to end-users on various software applications and systems.
- Ensure that all support requests are handled according to established needs and timeline.
- Continuously update technical knowledge and skills through training, research, and development.
- Assist with the development and maintenance of standard operating procedures (SOPs) and knowledge base articles.
- Escalate technical issues to the Senior Network Engineer or other appropriate IT staff as needed.
Qualifications
- Bachelor's degree in information technology, Computer Science or related field, or equivalent experience.
- Minimum 3 years of experience in IT support or related field.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficient in Windows operating systems, Microsoft Office Suite, and various software applications.
- Familiarity with remote support tools and software.
- Previous experience working with phone systems.
- Experience with help desk ticketing systems and reporting.
- Ability to work in a fast-paced, deadline-driven environment.
- Strong attention to detail and ability to follow standard operating procedures.
Why Work With ALTRES
We take the stress out of the job search process, connecting you with some of the most sought-after full-time, part-time, and project-based positions across Hawaii.
The best part? Our services are always 100% FREE for job seekers.
And once you qualify, you'll receive a host of amazing benefits, including:
- free medical insurance
- holiday and vacation pay
- a 401(k) plan with 6% match
- employee discounts on a variety of services and entertainment
- and many other outstanding perks
Don't wait - apply today and let ALTRES Staffing help you take the next step in your career!